Refund Policy

Effective Date: March 25, 2026 | Last Updated: March 25, 2026

1. Introduction

This Refund Policy ("Policy") governs all purchases made through our website snobs-wing.rest, in-person at our establishment, or through any third-party delivery platforms affiliated with Wing Snob. By placing an order with us, you agree to the terms outlined in this Policy.

Wing Snob is a food service business operating in the United States. This Policy is designed to comply with applicable U.S. consumer protection laws, including guidelines enforced by the Federal Trade Commission (FTC) under the FTC Act, as well as applicable state consumer protection statutes. We encourage all customers to read this Policy carefully before placing an order.

Our goal is simple: we want every customer to enjoy their meal. If something goes wrong, we are here to make it right within the reasonable scope of this Policy.

2. Eligibility for Refunds

To be eligible for a refund from Wing Snob, one or more of the following conditions must be met:

• You received an incorrect item that does not match your confirmed order.
• Your order was missing one or more items listed on your receipt or confirmation.
• The food delivered or picked up was spoiled, contaminated, or of significantly compromised quality at the time of receipt.
• Your order was never delivered despite a confirmed delivery status, and there is no evidence the order was received by you.
• You experienced a verifiable technical issue on our website that resulted in a duplicate charge or erroneous transaction.
• Your order was canceled by Wing Snob prior to preparation or fulfillment.

Refund eligibility is determined on a case-by-case basis. Wing Snob reserves the right to request photographic evidence, order confirmation details, or other documentation to verify a refund claim before processing.

3. Timeframes for Refund Requests

Timely reporting is essential for us to investigate and resolve your concern effectively. The following timeframes apply to refund requests:

Refund requests submitted outside of these timeframes may not be honored at our discretion. We strongly encourage customers to inspect their orders upon receipt and contact us immediately if there is an issue.

4. Non-Refundable Items and Situations

The following items and circumstances are generally not eligible for refunds:

• Change of mind: Refunds will not be issued because you changed your mind after placing or receiving an order.
• Customization errors made by the customer: If you placed an order with incorrect customizations (e.g., wrong sauce selection, wrong quantity), Wing Snob is not responsible for those errors.
• Partially consumed meals: Refunds will not be granted for items that have been largely consumed unless there is a verified quality or safety issue.
• Promotional or discounted items: Items purchased using special promotions, coupons, or discounted pricing may not be eligible for refunds unless there is a verifiable quality defect.
• Gift cards and prepaid credits: All sales of gift cards and prepaid account credits are final and non-refundable.
• Third-party delivery platform orders: Orders placed through third-party apps (such as DoorDash, Uber Eats, Grubhub, etc.) are subject to the refund policies of those platforms. Wing Snob cannot process refunds for transactions completed through third-party services.
• Delivery fees and service charges: Delivery fees, service charges, and tips are non-refundable except in cases where Wing Snob cancels the order.

5. How to Request a Refund

To submit a refund request, please follow the step-by-step process below:

Step 1: Gather Your Information

Before reaching out, please have the following information ready:

• Your full name and contact information
• Your order confirmation number or receipt
• The date and time of your order
• A clear description of the issue
• Photographic evidence (if applicable, especially for quality complaints)

Step 2: Contact Wing Snob

Submit your refund request by emailing us at [email protected] or by visiting our website at snobs-wing.rest. Please include all the information listed in Step 1 in your initial message to avoid delays.

Step 3: Receive Confirmation

Once we receive your refund request, you will receive an acknowledgment via email within 1–2 business days. This confirmation will include a reference number for tracking your request.

Step 4: Review and Determination

Our team will review your claim, which may involve verifying your order details, reviewing submitted photos, or contacting the delivery driver or kitchen staff. This review process typically takes 2–5 business days.

Step 5: Resolution

Once a determination is made, we will notify you by email with the outcome. If your refund is approved, it will be processed according to the timeframes listed in Section 6. If your claim is denied, we will provide a brief explanation of the reason.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your funds depends on your original payment method:

7. Partial Refunds

In some cases, a partial refund may be issued instead of a full refund. Partial refunds may apply when:

• Only one or a few items from a larger order were incorrect or missing, rather than the entire order.
• The food quality issue affected only part of the order.
• The customer has already consumed a substantial portion of the order before reporting the issue.
• A discount, coupon, or promotional credit was applied to the original order, and the refund amount will reflect only the amount actually charged.

Partial refunds will be calculated based on the proportional value of the affected items relative to the total order cost, including applicable taxes. Wing Snob will clearly communicate the amount of any partial refund before processing.

8. Exchange Policy

Due to the perishable nature of our food products, Wing Snob does not offer direct exchanges in the traditional retail sense. However, if you received an incorrect item, we may offer the following remedies at our discretion:

• Re-preparation of the correct item: If you are dining in or picking up your order, we will re-prepare the correct item promptly at no additional cost.
• Delivery replacement: For delivery orders with an incorrect item, we may arrange for the correct item to be delivered to you. This option is subject to availability, timing, and delivery distance.
• Store credit: If a replacement is not feasible, we may issue store credit equivalent to the value of the incorrect item for use on a future order.

Exchange requests must be made within the applicable timeframes listed in Section 3. Exchanges are not available for items that were prepared correctly according to the order placed.

9. Cancellation Policy

We understand that circumstances change, and we will accommodate cancellations where operationally possible. The following cancellation terms apply:

Online and Phone Orders

• Cancellation within 5 minutes of placing the order: Full refund issued, provided the order has not yet entered preparation.
• Cancellation after preparation has begun: No refund will be issued, as ingredients and labor have already been committed to your order.
• Cancellation of scheduled/advance orders: Full refunds are available if the cancellation is made at least 2 hours before the scheduled preparation or pickup time.

Cancellations by Wing Snob

In rare circumstances, Wing Snob may need to cancel an order due to ingredient unavailability, staffing issues, equipment failure, or other operational reasons. In such cases:

• You will be notified promptly via phone or email.
• A full refund will be automatically issued to your original payment method.
• You may also be offered a discount or store credit as a goodwill gesture at our discretion.

Catering and Large Group Orders

For catering orders or large group orders (typically 10 or more people), a separate cancellation policy applies:

• Cancellation more than 48 hours in advance: Full refund of any deposit or prepayment.
• Cancellation between 24–48 hours in advance: 50% refund of the prepaid amount.
• Cancellation within 24 hours: No refund, as ingredients and staffing will have already been arranged.

10. Dispute Resolution

If you are not satisfied with the resolution provided by Wing Snob regarding a refund request, the following dispute resolution process is available to you:

Step 1: Internal Escalation

If you believe your initial refund request was handled incorrectly, you may escalate your concern by emailing [email protected] with the subject line "Refund Dispute – [Your Order Number]." Your concern will be reviewed by a senior member of our team within 3–5 business days.

Step 2: Chargeback Rights

As a consumer in the United States, you retain the right to dispute a charge with your bank or credit card issuer in accordance with the Fair Credit Billing Act (FCBA) and applicable card network rules. We encourage you to attempt resolution with Wing Snob directly before initiating a chargeback, as this allows us to resolve the issue more quickly and efficiently.

Step 3: Consumer Protection Resources

If you believe Wing Snob has engaged in unfair or deceptive trade practices, you may file a complaint with:

• Federal Trade Commission (FTC): www.ftc.gov or 1-877-FTC-HELP
• Your State Attorney General's Office: Consumer protection divisions are available in every U.S. state.
• Better Business Bureau (BBB): www.bbb.org

Informal Dispute Resolution

Before pursuing formal legal action, both parties agree to make a good faith effort to resolve disputes informally. You agree to provide Wing Snob with written notice of any dispute and allow at least 30 calendar days for us to respond and attempt resolution.

11. Food Safety and Quality Assurance

Wing Snob takes food safety seriously. If you believe you have experienced a foodborne illness or received food that posed a health risk, please:

• Seek appropriate medical attention immediately if you are experiencing health symptoms.
• Contact us at [email protected] to report the issue.
• If necessary, you may also report food safety concerns to your local or state health department.

We take all food safety reports seriously and will conduct a thorough internal investigation. Refund and/or compensation considerations in food safety cases will be handled with priority.

12. Modifications to This Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated Policy on our website at snobs-wing.rest. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage customers to review this Policy periodically.

Continued use of our services after any modifications constitutes your acceptance of the updated Policy.

13. Contact Information

For all refund requests, questions about this Policy, or any concerns related to your order, please contact us using the information below: